GCP Cloud Products
Overview
The Google Cloud Platform (GCP) Cloud Products deliver and support cloud-native solutions for OIT and supported state agencies.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Service Description
Automated provisioning of hosting environments in a secure and cost-efficient manner using modern and streamlined processes
GCP Cloud Products empower agencies to deliver faster solutions through comprehensive Google Cloud Platform (IaaS, SaaS, PaaS) support.
Platform Services Architecture - High-level and detailed GCP cloud-based solution design in collaboration with solution engineering, application owners and architects, and agency projects.
Services Deployment - GCP cloud-based services provisioning according to design, utilizing an automated infrastructure-as-code release pipeline.
Cost Estimation and Forecasting - Project estimation, cost forecast estimation based on cost history and quotes for eReq and IA PO renewals.
Cost Chargeback and Maintenance - Cost transparency, ensuring accurate chargeback, and recommendations and remediation planning for utilization, right-sizing and cost savings.
Support - Google Cloud Platform and services support, monitoring, security operations integration, standards and compliance, and maintenance. On-call, 24x7 support and escalation via routine incident management process.
Eligible Environments - FedRAMP Moderate and FedRAMP High workloads are supported. GCP can comply with the DOJ's Criminal Justice Information Security (CJIS) Security Policy and the IRS Federal Tax Information Regulation.
(1): GCP Support Operations is scaling to meet demand. Some elements of support may not be available at this time. Please work with the Google Cloud Operations Team to understand the current support capabilities.
Related Services
Customer Responsibilities
Application lifecycle management
Data lifecycle management
Identity and Access Management
Application and Code scanning, ongoing security patching, and compliance remediation
Service Notes
See Service Costs below.
Service Owner
Cody Scott
Director, Cloud Operations and Systems Infrastructure
Cody.Scott@state.co.us
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24 x 7 On-Call Support for GCP service via Google Technical Support.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot