GCP Cloud Products

Service Description

Automated provisioning of hosting environments in a secure and cost-efficient manner using modern and streamlined processes 

GCP Cloud Products empower agencies to deliver faster solutions through comprehensive Google Cloud Platform (IaaS, SaaS, PaaS) support.

• Platform Services Architecture - High-level and detailed GCP cloud-based solution design in collaboration with solution engineering, application owners and architects, and agency projects.

• Services Deployment - GCP cloud-based services provisioning according to design, utilizing an automated infrastructure-as-code release pipeline.

• Cost Estimation and Forecasting - Project estimation, cost forecast estimation based on cost history and quotes for eReq and IA PO renewals.

• Cost Chargeback and Maintenance - Cost transparency, ensuring accurate chargeback, and recommendations and remediation planning for utilization, right-sizing and cost savings.

• Support - Google Cloud Platform and services support, monitoring, security operations integration, standards and compliance, and maintenance. On-call, 24x7 support and escalation via routine incident management process.

• Eligible Environments - FedRAMP Moderate and FedRAMP High workloads are supported. GCP can comply with the DOJ's Criminal Justice Information Security (CJIS) Security Policy and the IRS Federal Tax Information Regulation.

(1): GCP Support Operations is scaling to meet demand. Some elements of support may not be available at this time. Please work with the Google Cloud Operations Team to understand the current support capabilities.

Service Levels

1. Priority 1 High and/or Service Outage: Goal is to resolve within four hours

2. Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days

3. Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days