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Overview
ECS Education provides training and learning resources, as well as a forum for user engagement and information sharing.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Group Forum
Entry to a community of practice forum to communicate directly with ECS as well as other customers
Training Opportunities
Invitation to various training resources including: ECS Spotlights, Lunch and Learn events, blog posts, and website content
Provide Valued Feedback
Ability to add insight on current and future training
Service Description
Enterprise content service training and learning resources
ECS Education Services provides training and learning resources, as well as a forum for user engagement and information sharing. The service includes vendor training developed directly by the solution vendor and ECS-led training to become a certified agency admin on the OnBase Platform.
Hyland Training - access to Hyland's training portal, where a series of self-paced training videos, hands on labs, instructor led courses, and certification based trainings exist
Training and Certification - training of agency administrators on content services platforms
Community of Practice - a forum for information dissemination and information sharing between users and the community
Learning Enablement - delivery of self-service consumable content such as training recordings, blogs, handouts, and solution information
Related Services
Customers can mix and match capabilities to meet business needs - capabilities are not individually priced. See service costs for more information.
ECS platforms integrate with Docusign, Salesforce, Google, MuleSoft, SAP, ESRI, MS Office Suite, CI Payment Processing, and virtually any third party system.
ECS works with Integrated Document Solutions to deliver batch scanning capabilities.
Customer Responsibilities
Solutions can be deployed at the following Colorado executive departments, agencies and divisions:
Department of Agriculture
Department of Corrections
Department of Early Childhood
Department of Health Care Policy & Financing
Department of Human Services
Department of Labor and Employment
Department of Law
Department of Local Affairs
Department of Military and Veterans Affairs
Department of Natural Resources
Department of Personnel & Administration
Department of Public Health & Environment
Department of Public Safety
Department of Regulatory Agencies
Department of Revenue
Department of Transportation
History Colorado
Office of the Governor
The master contract may potentially be modified to include others agencies not listed.
Service Notes
For additional information, visit the ECS website.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2905-1
View detail on current utilization here: OIT Common Policy Real-time Billing website
Rates for this service can be provided by the following:
A service engagement will utilize 2905-1 (ECS Consultant/Principal Engineer) when OIT ECS performs the work
A service engagement will utilize a task order (ECS Contractor) when contractor performs the work
Some projects may include a mixture of both offerings to meet the desired customer outcome.
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