OIT-Owned Compute
Overview
No need to spin up on premises systems and worry about keeping track of the gear, support and security. OIT-Owned Compute provides a virtual private cloud for business application hosting in the state data centers.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Scalable Resources
Easily scale resources up or down with minimal downtime
Volume Discounts
Provides both license and hardware volume discounts
Around-the-clock Support
24/7/365 support to ensure you’re always up and running
Service Description
A reliable, monitored, secure, and state-owned virtual hosting platform for disaster recovery, application, database, and tool hosting
OIT-Owned Compute provides a virtual private cloud for business application hosting in the State of Colorado data centers. The service supports the immediate need to deploy a custom solution and includes:
Hosting hardware
Windows and Red Hat enterprise operating systems licenses
Operating system management tools
Operating system and hardware monitoring
Fault tolerance and load-balancing within the environment
Maintenance on hardware
Related Services
OIT-Owned Compute is required for most traditional application deployments, web services, database hosting, and disaster recovery.
This service is directly related to:
Customer Responsibilities
Any server not purchased by OIT
Hardware physically located at an agency
Support or monitoring of anything above the operating system level
Vendor appliances or servers
Service Notes
Windows Server 2012 will be unsupported by Microsoft beginning the fall of 2023. Please work with your IT Director on a migration plan.
Unsupported legacy systems include Windows 2008 and older
If possible, please include amount of servers needed and desired server specifications when requesting service.
See alternative VMware Cloud option (2)
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Success Measures
Performance target: 98% operating system uptime over a calendar month
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2261
View detail on current utilization here: OIT Common Policy Real-time Billing website
1: Server Unit is comprised of 3 components (CPU Size, RAM Size and Operating System). Each unit has a value of 1.00 to 3.00. The sum of the 3 server units will be multiplied by $61.06 to establish the monthly charge rate. See OIT-Owned Compute Components for Server Unit options
2: An option for customers who transition to VMware Cloud. The VMware cloud option would still incorporate server unit counts based on the same OS, CPU size and RAM size, but the server counts would be at a reduced number, since OIT data center costs would not apply. OIT anticipates incorporating an 8% reduction to any server units on that platform. In addition to that savings, the VMware option comes with some storage included.