Product Operations & Maintenance

Overview

Having the right technology application for your agency can transform your customer experience. However, maintaining and supporting that application over time is critical to ensuring its long-term success.

How to Request Service

Submit a ticket in the Customer Service Portal below.

Request Service

Customer Benefits

Reliable & Supportive

Ensures your applications continue to operate optimally and without interruption

Service-oriented

Provides continuous support for constant improvements

Adaptive

Meets your evolving business needs

Service Description

Software application product operations, maintenance and support

Our talented Applications team is committed to providing top-notch service and support for operational application functions so you can focus on what matters most—your business.

Product Operations & Maintenance includes preventive, corrective, adaptive or perfective maintenance support to:

Identify and correct errors to ensure application operational consistency
Deliver and deploy new and innovative features to keep up with ever-evolving business needs
Ensure your applications are secure and reliable to minimize downtime for you and your customers

Related Services

Product Operations & Maintenance may be bundled with Product Delivery

Customer Responsibilities

Customer is responsible for reviewing and approving long-term Operations & Maintenance plans, as well as providing any applicable application licenses, tools (e.g., system monitoring tools), databases, and hardware that may be required to successfully execute the service.

Service Notes

Teams may have planned operating calendars for product updates, hotfixes, maintenance and patches.

Operations and maintenance support is established by the creation of an Interagency Agreement that will outline roles, responsibilities, and process for implementing the agreement. The agreement will also identify assumptions and expectations for all parties. The agreement is initiated by the Applications Senior Manager.