ECS Consultation
Overview
ECS Consultation services provide strategic planning--a clear vision of how ECS fits into the customer's strategic planning initiatives--as well as technical expertise with an understanding of platform capabilities and how they can meet various agency, division, office, or program's business needs.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Cost Control
Better understanding of cost implications when evaluating ECS platforms for the enterprise or for individual use cases
Visualization
Impactful first hand experience seeing software solutions in action
Procurement Efficiency
Streamlined and efficient software and services procurement process
Service Description
Advise and guidance for customers considering a content services platform and evaluating how Content Services platforms fit in with their software product portfolio
Strategic Planning & Roadmap - advice on leveraging ECS platforms to support five year roadmaps and to meet agency goals, objectives, WIGs, and alignment with customer mission statements, strategy and other initiatives
Solution Scoping - provide enterprise and solution-level cost estimates for annual subscription (licenses) and level of effort for implementation using either internal OIT resources, external vendor resources, or a combination of both
Solution Demos - arrangement and deliver of solution demos either from internal OIT resources or from external vendors
Procurement Support - assistance with the procurement process, including Interagency Agreement, SOW and task order review, budget implications, funding options, etc., as well as annual renewals
Related Services
Customers can mix and match capabilities to meet business needs - capabilities are not individually priced. See service costs for more information.
ECS platforms integrate with Docusign, Salesforce, Google, MuleSoft, SAP, ESRI, MS Office Suite, CI Payment Processing, and virtually any third party system.
ECS works with Integrated Document Solutions to deliver batch scanning capabilities.
Customer Responsibilities
Solutions can be deployed at the following Colorado executive departments, agencies and divisions:
Department of Agriculture
Department of Corrections
Department of Early Childhood
Department of Health Care Policy & Financing
Department of Human Services
Department of Labor and Employment
Department of Law
Department of Local Affairs
Department of Military and Veterans Affairs
Department of Natural Resources
Department of Personnel & Administration
Department of Public Health & Environment
Department of Public Safety
Department of Regulatory Agencies
Department of Revenue
Department of Transportation
History Colorado
Office of the Governor
The master contract may potentially be modified to include others agencies not listed.
Service Notes
For additional information, visit the ECS website.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website
Rates for this service can be provided by the following:
A service engagement will utilize 2905-1 (ECS Consultant/Principal Engineer) when OIT ECS performs the work
A service engagement will utilize a task order (ECS Contractor) when contractor performs the work
Some projects may include a mixture of both offerings to meet the desired customer outcome.