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Overview
You have a goal on the horizon, but need someone who can create structure to bring it into focus. We improve processes and produce documentation so that everyone involved has the same clear picture of your vision.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Comprehensive Analysis
Ensures the project is tailored so that the stated objectives can be achieved
Clear Steps to Success
Provides steps early in the process, based on your needs and the proposed solutions
Detailed Documentation
Keeps everyone aligned on your vision and produces the expected results
Service Description
The critical link between your project's objectives and the available technology solutions
Business Analysts work with you to understand your needs and challenges, then as solutions are chosen, drafts business requirements and other documentation that guides developers in delivering the expected results. Put simply, they're here to establish or improve your processes, products, software and services through investigation, analysis and collaboration.
Here are some of their common idea and project deliverables:
Expected outcomes
High-level business requirements
Business requirements document
Success criteria
User stories
Process flow diagrams
Integration maps
RFP requirements
SOW requirements
Gap analysis
UAT support
Related Services
Business Analyst (BA) services are commonly used in partnership with Solution Engineering and UX Design during idea and project work.
BA services also work with user acceptance testing to ensure the solution meets customer expectations.
Service Notes
N/A
Customer Responsibilities
To engage BA services, reach out to the designated IT Director. Or, if OIT and your agency have an agreed process for intake of new ideas and projects, follow that process.
Agencies are expected to supply the necessary information and resources for participation in the project in a manner that allows the product to stay on timeline and within budget.
This service does not include:
Writing RFPs
Writing SOWs
Technical writing
Training
Testing and test scripting
Firewall requests
Service Owner
Service Levels
Levels vary upon specific engagement dependent on the deliverables required.
Service Support
How to Get Help
For service escalations, email the Service Owner: Natalie.Wurzer@state.co.us
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service may be required to meet communicated milestone dates or other specified deliverables.
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2904B
View detail on current utilization here: OIT Common Policy Real-time Billing website
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