Solution Engineering
Overview
You have an exciting idea, but aren't sure what obstacles may stand in the way. We have the technical expertise to uncover them and offer options for a path forward.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Expectation Management
Know what to expect as you develop an idea, without running into surprises and needing to backtrack
Recommendations
Get recommendations from technical experts that are rooted in research and meet your business goals
Idea Validation
Validate your idea at each stage of the process and for a wide range of engagements
Service Description
Expertise that means fewer surprises and greater confidence in your project's viability
Instead of customers feeling like they need to come up with all of the answers, Solution Engineers (SE) collaborate to identify the outcome they want to achieve and provide options to make it happen.
SEs are trusted advisors and partners working alongside Business Analysts and User Experience Designers to solve technology and business challenges by engaging customers, finding solutions and offering ways to resolve issues. They put their diverse backgrounds and technical acumen to work in validating the technical aspects of a product or project. These include, but are not limited to: process issues, operational impact, security concerns, fiscal information, terms and conditions, and overall viability of a product or service.
During discovery and review of an Idea (request), SEs partner with Business Analysts to learn about customer needs. At the end of the review, an SE will share solution options and high-level costs with customers, if needed.
When on a project team, Solution Engineers partner with Project Managers to serve as a resource on technical documentation, while also researching technical solutions. Here's where they can help:
Proof of concept
APMS (Application Portfolio Management System) application review
Development consultation
RFP (Request for Proposal) response review
High-level architecture design
Scope of work support
Process evaluation
Application audit and inventory review
Scripting
Pre-project planning
Related Services
Before a project is launched, it goes through idea and intake phases. During these phases, the agency IT Director, IT Portfolio Managers, Business Analysts and Solution Engineers review potential projects prior to engaging a project manager.
Services commonly used with Solution Engineering:
Customer Responsibilities
Agencies must supply the necessary information and resources for participation in the project in a manner that allows the product to stay on deadline and within budget.
This service does not include:
RFP (Request for Proposal) formulation
SOW (Statement of Work) formulation
Requirements gathering
Project management
SSP (System Security Plan) documentation
Product implementation
Firewall requests
Database schema design
Service Notes
Check out the SE Help Center.
Solution Engineering is available through the Customer Care Office. Our resources can be requested through an Agency IT Portfolio Manager or via a Clarity ticket. The options we provide are driven by the state's COTS and cloud-first policies, secure-by-design thinking, sustainability, existing technology investments and rational re-use of enterprise agreements products and services.
Service Owner
Service Levels
Solution options/presentations are turned around within 10 business days.
Service Support
How to Get Help
For service escalations, email the Service Owner: Natalie.Wurzer@state.co.us
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service may be required to meet communicated milestone dates or other specified deliverables.
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website