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Overview
Looking for a partner who can analyze your technology needs, develop a strategy and help drive your agency's goals? An IT Director (ITD) is a liaison, translator, coach and one-person support team dedicated to your agency's success.
How to Request Service
Is your agency in need of an IT director or the services they provide? Send the Service Owner a message below.
Customer Benefits
Strategic Guidance
Ensures IT services align with your needs and goals today and well into the future
Gain an Advocate
ITD knows how to collaborate with OIT to get you the IT services you need, fast
Maximize Your IT Spend
Get clarity on which IT solutions mesh with your agency's operations
Service Description
A steady hand to guide your agency through a fast-moving IT landscape
ITDs provide oversight for all technical aspects within an agency and act as liaisons with OIT. They coach leadership on how to articulate their technology needs, identify IT services and opportunities that are best-suited for your agency, partner on portfolio management and most importantly, develop your internal IT strategy.
As OIT partners, ITDs examine how large-scale changes in IT solutions may impact your agency, collect feedback, ensure project timelines align with business needs, evaluate internal risks and more.
In addition to these core responsibilities, ITDs help with:
Real-time billing and IT financial management
IT demand management
Enterprise architecture
Five-year roadmaps in partnership with OIT
Application Lifecycle Management through utilization of the Technology Planning Workbooks (TPWs)
Accessibility Planning
IT/Agency Utilization planning for IT services consumption and budgeting
Agency involvement with IT Procurement
Five Year Roadmaps
Product Health Scores and strategic planning for IT systems
Related Services
Agencies work with internal change management and OIT’s strategy team to implement organizational change management.
ITDs have no direct supervision over agency project teams, but they collaborate daily to ensure projects are completed on time and have a sustainability model in place.
Services commonly used with IT Directors:
Customer Responsibilities
Agencies manage onboarding and offboarding staff and need to inform OIT of such changes as they relate to equipment orders and IT licensing changes.
Service Notes
N/A
Service Owner
Service Levels
Success Measures
Net Promoter Score
Satisfaction with the services provided
Satisfaction with the strategic initiatives that have been developed
An ITD's adherence to your IT budget through Real-Time Billing
Service Support
How to Get Help
For service escalations, email the Service Owner: william.chumley@state.co.us
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 6972
View detail on current utilization here: OIT Common Policy Real-time Billing website
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