Accessibility Consulting
Overview
Accessibility consulting services help you with your IT Accessibility Adoption Plan and provide a holistic model to identify, evaluate, remediate and implement sustained accessibility services and activities.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Better Customer Experience
Improves customer experience by ensuring access to all, including those with auditory or visual impairments
Accessibility Expertise
Provides expert guidance and support where your agency needs it most
Accessibility Compliance
Maintains compliance with state and federal web accessibility standards
Service Description
A collection of services designed to bring strategic and tactical support to agencies in meeting and sustaining compliance requirements outlined in House Bill 21-1110
Accessibility consulting helps agencies immediately address existing accessibility compliance issues by taking inventory of all technology touch points, assessing them for accessibility compliance and remediating identified problems. These services build accessibility into roles and processes to provide accessible technology from the beginning and avoid costly accessibility debt in the future.
Our team provides guidance and support in:
Accessibility Adoption Planning - Understand and work through the IT Accessibility Adoption Template with assigned agency contacts.
Asset Identification - Work with the assigned agency contacts to identify websites, applications, PDFs and any hardware or kiosks related to HB 21-1110.
Issue Identification - Coordinate with content contributors to use the SiteImprove reports to identify areas needing improvement.
Accessibility Issue Remediation - Act as current WCAG advisors who work with assigned agencies contacts to mitigate accessibility issues and risk. The OIT Accessibility Consulting team will also provide vendor management to work with enterprise services (e.g., Salesforce, Kronos, Google) to facilitate issue remediation.
Sustainability, Education and Process - Work to build accessibility into culture and processes. For example, ensuring accessibility is included in the Software Development Life Cycle.
Related Services
None
Customer Responsibilities
This service does not include:
Website, Applications, PDF testing
Identifying remediation resource(s)
Project management of remediation efforts
Service Notes
See Service Costs
Service Owner
Service Levels
First time response to support tickets within 1 business day.
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go live period.
Service Costs
Cost: N/A
Financial Code: N/A
Technology Accessibility Planning resources are currently funded out of the General Fund
Costs for websites, application testing and remediation are each agency's responsibility