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Overview
Provides platform expertise with access to certified experts who map business requirements into solution design and build robust applications to solve business problems, customer enablement and solution enhancements.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Best Practices
Solutions are designed following established policies, procedures, and controls for standardization
Regulatory Compliance
Assistance with ensuring applications help customers avoid risk and adhere to complex compliance rules and regulations
Security Controls
Work with customers and vendors to ensure the data security lifecycle meets all security policy and data protection requirements
Service Description
Combines deep functional and industry experience with expert product knowledge to design and develop content services solutions using OnBase and Perceptive platforms.
Solution Governance - perform quality assurance reviews; interface with Deskside, Identity & Access Management (IAM), Network/Firewall, Support, Project Management, Change Control, Information Security, and other teams as needed; assure cloud readiness with Hyland Global Cloud Services
Solution Discovery and Design - host sessions to develop an understanding of the problem(s) and design a robust solution; design templates are commonly leveraged to standardize design elements and map out the overarching solution
Solution Development and Deployment - configure & test the technical design; deploy and/or configure required modules and implement the solution; development leverages completed design documents
Solution Training - train-the-trainer training to educate customer on the solution & ensure the team can run the solution from end-to-end
UAT and Go-live Support - assist with user acceptance testing and go-live activities
Change Order Administration - manage solution change orders and related work
Customer solutions are designed and deployed leveraging a combination of the following core capabilities:
Document management
Business process management (workflow)
Case management
Electronic forms and content capture
Record and retention management
Enterprise file sharing
Customer portals
Analytics & reporting dashboards
Related Services
Customers can mix and match capabilities to meet business needs - capabilities are not individually priced. See service costs for more information.
ECS platforms integrate with Docusign, Salesforce, Google, MuleSoft, SAP, ESRI, MS Office Suite, CI Payment Processing, and virtually any third party system.
ECS works with Integrated Document Solutions to deliver batch scanning capabilities.
Customer Responsibilities
Solutions can be deployed at the following Colorado executive departments, agencies and divisions:
Department of Agriculture
Department of Corrections
Department of Early Childhood
Department of Health Care Policy & Financing
Department of Human Services
Department of Labor and Employment
Department of Law
Department of Local Affairs
Department of Military and Veterans Affairs
Department of Natural Resources
Department of Personnel & Administration
Department of Public Health & Environment
Department of Public Safety
Department of Regulatory Agencies
Department of Revenue
Department of Transportation
History Colorado
Office of the Governor
The master contract may potentially be modified to include others agencies not listed.
Service Notes
For additional information, visit the ECS website.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2905-1
View detail on current utilization here: OIT Common Policy Real-time Billing website
Rates for this service can be provided by the following:
A service engagement will utilize 2905-1 (ECS Consultant/Principal Engineer) when OIT ECS performs the work
A service engagement will utilize a task order (ECS Contractor) when contractor performs the work
Some projects may include a mixture of both offerings to meet the desired customer outcome.
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