Enterprise Deskside Support

Deskside will have the requested IT equipment or loaner, ready and configured so new staff can be productive on the first day of employment.  

Upon initiation of the standard two-week onboarding process notification by the applicable agency, deploy requested computer and IT related resources to end users for day one production.

After computing devices have been recovered by the agency supervisor, we will receive the equipment for redeployment or disposal.

Device storage will be determined by the agency supervisor.

We support: Installations, updates,  upgrades, endpoint security,  agency printers and engage with project teams to ensure minimal impact to endpoint users through testing.

Obtain quotes for endpoint hardware and software

Deploy equipment provided for Onboarding staff

Support the lifecycle refresh for endpoints

Process Surplus endpoint equipment for the agency

Initial device setup 

Deployment and configuration of approved desktop, laptop, tablet, printer, and mobile devices 

Install and upgrade approved hardware and firmware as needed

Assist with the management of the hardware refresh process

Maintain Loaner Computer Program based on break/fix need.

Assist with the management and maintenance of Kiosks

Install fully licensed software applications, patches, and upgrades

Break/fix support for OS

Break/fix support for End-User Hardware 

Break/fix support for licensed Software

Support may be rendered in person or through remote software. 

Initial technical support for Android and IOS mobile devices. 

Advanced technical issues may require vendor support. 

End user equipment management and inventory

End user software management and inventory

Test and support applicable new technologies

Provides purchase approval of standard computing equipment, software licenses, and other devices

Provide quotes for standard equipment and software.

Provide a list of standard hardware

Provide a list of standard software

Make recommendations based upon hardware standards for accessories

Make recommendations based on software standards to maintain system integrity and security

Provide project plans and implementation of new refresh equipment

Make recommendations for mobile phones and cell service based on location. 

OS will be patched starting in the third week of every month

Third party software patching will also occur within the third week of every month

Assistance with disconnection and reconnection of computer equipment for minor office relocations as needed

• Users are responsible for their devices and are permitted to move them as necessary

• Deskside Services will not move furniture or personal belongings.

Major moves will require a project plan and use of qualified professional movers. 

Some equipment must be relocated by vendors (i.e., Xerox MFPs)

Will confirm installation of all security related tools are on managed devices

Will confirm that all laptops are hard drive encrypted

Will assist with all hardware and software related audit findings

In coordination with IDS, setup, configure and support connections to state-approved printers.

When computer equipment is no longer maintained to state standards, we can prepare computers, tablets, monitors, cell phones and desktop printers for surplus or e-waste including securely erasing data.

Colorado Surplus Property Agency (CSPA) is the organization within Colorado Correctional Industries (CCi), a Division of the Colorado Department of Corrections, designated by Colorado State statute 17-24-106.6 to manage the disposal of all state property.

Involved in projects where the end user experience is changed/enhanced

Basic troubleshooting of conference rooms break/fix issues. 

Advanced technical issues may require vendor support.