Google Workspace
Overview
Google Workspace is the primary productivity and collaboration platform for OIT-supported state agencies. Applications available to all state staff include Gmail, Calendar, Drive, Meet and Chat. The applications are very similar to Google's consumer applications allowing for an easy transition into the state enterprise environment.
How to Request Service
New accounts and access changes are requested through Identity Manager. Agencies are provided a monthly report that includes accounts and license costs. Agencies are billed through Common Policy.
Customer Benefits
Tool Availability
Access your documents, chats, calendar and email from one platform
Customization Options
Can be tailored to your productivity needs, from highly-efficient inboxes to high-level reporting
Unlimited Storage
Store just about everything in a secure environment with unlimited Drive storage
Service Description
Everything you need to get work done at any time, from any location and with any device
Applications Included
Calendar: Web-based Calendaring tool
Chat: Instand Messaging Service
Cloud Search: Domain specific search tool
Drive and Docs: Cloud based productivity suite
Gmail: Web-based Email (used for individual and group email accounts)
Groups: Forum-based distribution lists
Jamboard: Collaborative electronic white board
Keep: Cloud based note taking
Meet: Video Conferencing and Live Streaming
Sites: Drive based site builder
Tasks: Integrated Task Keeper
Vault: eDiscovery Tool
Work Insights: Administrative business insights
Features
Unlimited storage space within Google Drive
Access to your work content anytime in any location
Authenticator: Mobile authentication (2fa)
Additional end-user security with 2-Step Verification
Related Services
Google provides authentication services to other applications found within the navigation grid. These include applications like DocuSign, Tableau, and PERA. For more information please be sure to check out the very bottom of the navigation grid to see what is available.
Customer Responsibilities
Exclusions:
Google Cloud Platform
Google Voice
Customer Responsibilities:
While a user ID (Google login) does provide access to many other Google services, it does not include troubleshooting support or protection of sensitive data in apps that are not part of the core applications listed in the service description. This includes but not limited to, Google Analytics, YouTube, Maps, etc.
Service Notes
For additional guides, self-help and training videos check out the Google pages on the Tech U website.
Google was first introduced at the state in 2012. Since then the product has gone through many name changes from Google Apps for Government to Google Unlimited to G Suite and now Google Workspace. Through our long standing partnership with Google we have been able to affect many changes within the applications.
If you have a requirement that can not be met through Google Workspace, submit a ticket to the OIT Service Desk requesting information on the availability of other collaboration and productivity tools.
Service Owner
Service Levels
99.999% uptime
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing Website