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Overview
ECS Innovation assists in concept validation and evaluating and/or confirming ideas that involve new technologies or solutions.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
New Technologies
Explore and vet new products, services or integrations and how they meet customer requirements
Early Access
Provides opportunities to partner as an early adopter of features and functionality before they are generally available
Active Participation
Participate in the testing and evaluation of new features, products, or modules
Service Description
Enterprise content service innovation, including concept validation, evaluation and confirmation
ECS Innovation services provide an opportunity for exploration of new products and technologies, as well as creation of working prototypes and participation in alpha and beta release programs.
New Technologies - exploration and vetting of new products, services or integrations and how they meet customer requirements
Proof of Concept (POC's) - realization of a concept or idea in order to demonstrate its feasibility or viability
Pilot Programs - participate in the testing and evaluation of new features, products, or modules, providing feedback that helps inform product roadmaps
Related Services
Customers can mix and match capabilities to meet business needs - capabilities are not individually priced. See service costs for more information.
Customer Responsibilities
Solutions can be deployed at the following Colorado executive departments, agencies and divisions:
Department of Agriculture
Department of Corrections
Department of Early Childhood
Department of Health Care Policy & Financing
Department of Human Services
Department of Labor and Employment
Department of Law
Department of Local Affairs
Department of Military and Veterans Affairs
Department of Natural Resources
Department of Personnel & Administration
Department of Public Health & Environment
Department of Public Safety
Department of Regulatory Agencies
Department of Revenue
Department of Transportation
History Colorado
Office of the Governor
The master contract may potentially be modified to include others agencies not listed.
Service Notes
For additional information, visit the ECS website.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2905-1
View detail on current utilization here: OIT Common Policy Real-time Billing website
Rates for this service can be provided by the following:
A service engagement will utilize 2905-1 (ECS Consultant/Principal Engineer) when OIT ECS performs the work
A service engagement will utilize a task order (ECS Contractor) when contractor performs the work
Some projects may include a mixture of both offerings to meet the desired customer outcome.
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