OIT Data Center Housing
Overview
The space, power and connectivity you want alongside the state knowledge and expertize you need.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Secure Physical Facility
OIT Data Centers adhere to strict physical security guidelines
Fire Prevention
Fire suppression systems throughout the facility
Growth Capacity
Room for the storage you need today and ready to grow with you
Service Description
Secure data centers with growth capacity, redundant power and basic monitoring for all state agency needs
OIT provides our customers two data center options; each are highly secure, highly available and fully redundant. The Data Center service ensures that server, network, and data storage equipment are provided with critical infrastructure power, cooling, and physical security by experienced professionals with the specific skills.
Lakewood Data Center
POWER (standard)
Dual-path utility feed
1.5MW back-up power generator
Independent A & B power uninterruptable power supply (UPS) battery back-up
208-volt/30-amp, three-phase power (L21-30)
Separate A & B power feeds to each rack
0U PDU’s provided
SPACE (standard)
42U rack with 8kVa capacity
29.5" wide, 48" deep
Fully locking rack with keyed entry
COOLING (standard)
High-efficiency in-row chillers
Engineered to provide N+1 cooling
SECURITY and SAFETY (standard)
Security - 24/7/365 security by on-site OIT staff
Single factor keypad access control
All data center staff have passed federal background check
Fire detection and suppression system
ADDITIONAL SERVICES (standard)
Onsite 24x7x365 staff to provide additional services
remote hands
indicator checks
reboots
rack and cabling installation
equipment removal
cable decommissioning
equipment surplus
deprecated media storage and destruction
eFORT Data Center (this location is no longer accepting new installations)
POWER (standard)
Standard utility feed
2MW back-up power generator
Independent A & B power uninterruptable power supply (UPS) battery back-up
208-volt/30-amp, single-phase power (L6-30)
Separate A & B power feeds to each rack
Rack PDUs are NOT provided
SPACE (standard)
48U rack with 5kVa capacity
24” wide, 32” deep
Fully locking rack with combination tumbler
COOLING (standard)
High-efficiency perimeter CRAC units
SECURITY and SAFETY (standard)
Security - 24/7/365 security by on-site Flexential staff
Video surveillance, recording and monitoring
Two factor physical access control
All data center staff have passed federal background check
Certified Very Early Smoke Detection Alarm (VESDA) system and dual-interlock pre-action sprinklers
Related Services
CSN Circuits (3101) - Services associated for network connectivity within the Data Center to include network equipment maintenance and management
Server Managed Services (2264) - Services associated with server maintenance and management and additional server storage
Customer Responsibilities
Attend OIT design review prior to project kickoff and equipment purchase to collaborate on possible solutions and ensure purchased equipment meet data center standards
Submit the OIT Data Center Asset Control Form for all equipment being installed
Purchase of all equipment
Coordinate with Enterprise Network team for network connectivity
Coordinate with Enterprise Server team for equipment support
Coordinate with Splunk Services for compliance required logging
Maintenance of all equipment and licenses
Adhere to OIT Data Center Access Procedures and Policies
Minimum of 30-day lead time for all new equipment installs
Service Notes
Have a question about Data Center Housing, but not sure who or where to ask? Please e-mail OIT_DataCenter@state.co.us
Service Owner
Service Levels
Incident resolution:
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website