Accessibility Testing
Overview
When creating a website or mobile application, you want all end users to have access to the new tool no matter what. This is why accessibility testing is so important in today's digital world of service delivery.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Better Customer Experience
Improves customer experience by ensuring access to all, including those with auditory or visual impairments
Accessibility Compliance
Maintains compliance with state and federal web accessibility standards
Issue Detection
Discovers issues that may impede access to your services
Service Description
Software testing against state and federal standards to ensure accessibility for all
Accessibility testing is an on-demand offering to help you make sure your website or mobile application is accessible to all. Our team uses a variety of tools, such as screen readers, accessibility evaluators and hands-on keyboard testing, to assess state-developed and supported applications against state and federal standards for accessibility.
The service is best suited for applications already in production but can also provide accessibility support while applications are in the development stages. In this case, we can provide the development team with recommendations to ensure the resulting application is accessible to all.
Related Services
This service can be bundled with Application Development & Delivery and Application Operations & Maintenance.
If considering manual testing service, consider including automated testing if the application under test has not recently been evaluated for compliance with Section 508 accessibility standards.
Customer Responsibilities
Customer is responsible for any costs associated with the purchase of additional hardware or cloud services required for system virtualization or storage of automated tests.
Our standard tools for defect and test management are Azure Test Plans and Azure DevOps. Customers who wish to use alternate tools for this management are responsible for ensuring assigned staff are provided licenses, access and training if needed to use the preferred tools. The customer will assume a portion of license and service fees for any add-on options and tools required to complete that work (e.g., licenses for load testing tools).
Service Notes
Engagements typically end once the MVP (minimum viable product) has been released; if additional support is needed, a new request should be made and will be dependent on resource availability.
Service Owner
Service Levels
Defect markers: Number of defects identified prior to release and criticality of defects
Traceability to requirements and user stories
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website