Accessibility Testing

Overview

When creating a website or mobile application, you want all end users to have access to the new tool no matter what. This is why accessibility testing is so important in today's digital world of service delivery.

How to Request Service

Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.

Request Service

Customer Benefits

Better Customer Experience

Improves customer experience by ensuring access to all, including those with auditory or visual impairments

Accessibility Compliance

Maintains compliance with state and federal web accessibility standards

Issue Detection

Discovers issues that may impede access to your services

Service Description

Software testing against state and federal standards to ensure accessibility for all

Accessibility testing is an on-demand offering to help you make sure your website or mobile application is accessible to all. Our team uses a variety of tools, such as screen readers, accessibility evaluators and hands-on keyboard testing, to assess state-developed and supported applications against state and federal standards for accessibility.

The service is best suited for applications already in production but can also provide accessibility support while applications are in the development stages. In this case, we can provide the development team with recommendations to ensure the resulting application is accessible to all.

Related Services

This service can be bundled with Application Development & Delivery and Application Operations & Maintenance.

If considering manual testing service, consider including automated testing if the application under test has not recently been evaluated for compliance with Section 508 accessibility standards.

Customer Responsibilities

Customer is responsible for any costs associated with the purchase of additional hardware or cloud services required for system virtualization or storage of automated tests.

Our standard tools for defect and test management are Azure Test Plans and Azure DevOps. Customers who wish to use alternate tools for this management are responsible for ensuring assigned staff are provided licenses, access and training if needed to use the preferred tools. The customer will assume a portion of license and service fees for any add-on options and tools required to complete that work (e.g., licenses for load testing tools).

Service Notes

Engagements typically end once the MVP (minimum viable product) has been released; if additional support is needed, a new request should be made and will be dependent on resource availability.