ECS Advanced
Overview
ECS Advanced services provide application optimization, assuring solutions remain modern and optimized so that they grow with changing business needs, technologies, and regulations; as well as data preservation, ensuring the integrity and preservation of important legacy system information on modern, fully supported platforms.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Robust Integrations
Seamless and secure information sharing between Content Services solutions and important business systems
Consolidate User Experience
A "single pane of glass" that provides visibility into data and content that exist in silos and disparate systems
Customer Enablement
Enable end users and administrators with the knowledge required to keep business processes and systems running efficiently
Service Description
An extension to standard implementation services
ECS - Advanced services are leveraged when requirements mandate more technical or scripted solution that fall outside of standard configuration options.
Health Check - review and evaluation of processes and technologies within your existing Content Services solution, intended to ensure solutions are optimized as businesses change, and expand. This service includes documented recommendations, guided by latest best practices and ever-changing compliance and regulatory rules. Recommendations include ideas for enhancements and process improvement, expansion, and consideration new automation tools, products, capabilities that may not have been available at the time of initial deployment.
Data & Document Migration - planning, evaluation, mapping and execution on the migration and conversion of data and documents from legacy repositories to a Content Services platform. This service is commonly an add on service to a standard implementation when legacy information needs come populate the new system.
Integration Services - design, development, and deployment of integrations with external or third party systems using a variety of technologies, ranging from secure flat file transfers to database lookups to API/web services integrations. Depending on the external system, integration may be achieved with productized connectors, custom built, scripted solutions, or non-programmatic screen integration (aka. screen scrapes).
Custom Solution Training & Documentation - targeted solution training for individual users/roles or specialized solution documentation. This service is suggested for customers who request training and documentation beyond what is delivered in a standard project, which includes "train the trainer" training and solution admin guides.
Related Services
Customers can mix and match capabilities to meet business needs - capabilities are not individually priced. See service costs for more information.
ECS platforms integrate with Docusign, Salesforce, Google, MuleSoft, SAP, ESRI, MS Office Suite, CI Payment Processing, and virtually any third party system.
ECS works with Integrated Document Solutions to deliver batch scanning capabilities.
Customer Responsibilities
Solutions can be deployed at the following Colorado executive departments, agencies and divisions:
Department of Agriculture
Department of Corrections
Department of Early Childhood
Department of Health Care Policy & Financing
Department of Human Services
Department of Labor and Employment
Department of Law
Department of Local Affairs
Department of Military and Veterans Affairs
Department of Natural Resources
Department of Personnel & Administration
Department of Public Health & Environment
Department of Public Safety
Department of Regulatory Agencies
Department of Revenue
Department of Transportation
History Colorado
Office of the Governor
The master contract may potentially be modified to include others agencies not listed.
Service Notes
For additional information, visit the ECS website.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code2905-1
View detail on current utilization here: OIT Common Policy Real-time Billing website
Rates for this service can be provided by the following:
A service engagement will utilize 2905-1 (ECS Consultant/Principal Engineer) when OIT ECS performs the work
A service engagement will utilize a task order (ECS Contractor) when contractor performs the work
Some projects may include a mixture of both offerings to meet the desired customer outcome.