ECS Advanced

Overview

ECS Advanced services provide application optimization, assuring solutions remain modern and optimized so that they grow with changing business needs, technologies, and regulations; as well as data preservation, ensuring the integrity and preservation of important legacy system information on modern, fully supported platforms.


How to Request Service

Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.

Customer Benefits

Robust Integrations

Seamless and secure information sharing between Content Services solutions and important business systems

Consolidate User Experience

A "single pane of glass" that provides visibility into data and content that exist in silos and disparate systems

Customer Enablement

Enable end users and administrators with the knowledge required to keep business processes and systems running efficiently

Service Description

An extension to standard implementation services 

ECS - Advanced services are leveraged when requirements mandate more technical or scripted solution that fall outside of standard configuration options.

Related Services

Customers can mix and match capabilities to meet business needs - capabilities are not individually priced. See service costs for more information.

ECS platforms integrate with Docusign, Salesforce, Google, MuleSoft, SAP, ESRI, MS Office Suite, CI Payment Processing, and virtually any third party system.

ECS works with Integrated Document Solutions to deliver batch scanning capabilities. 

Customer Responsibilities

Solutions can be deployed at the following Colorado executive departments, agencies and divisions: 

The master contract may potentially be modified to include others agencies not listed.

Service Notes

For additional information, visit the ECS website.

Service Owner

Will Hughes

Enterprise Applications Manager, Enterprise Content Management

William.Hughes@state.co.us

Service Levels

Service Support

How to Get Help

Hours of Support

Monday-Friday, 8 a.m. to 5 p.m, excluding holidays


24/7 Major Incident Management

Service Costs

Search the Real-time Billing rate sheet for the latest rates for financial code2905-1

View detail on current utilization here: OIT Common Policy Real-time Billing website

Rates for this service can be provided by the following:

Some projects may include a mixture of both offerings to meet the desired customer outcome.