Server Managed Services
Overview
Free up your IT resources with our Server Managed Services
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
High Resource Utilization
Active monitoring of systems for high resource utilization
24/7 On-call Support
Support when you need it so you never miss a beat
Vulnerability Monitoring
Regular security patching and monitoring
Service Description
A centrally-based team for managing server compute, storage & hardware and operating system software
Server Managed Services is the care and feeding of a server during its lifecycle. From server provisioning and decommissioning to maintenance and support, this service includes:
Server provisioning, decommissioning, receiving and surplussing
Installation and operating system maintenance for the life of server
Automation tools to assist with configuration management
Regular security patching
24/7 on-call support
Backup and restoration services
Project support
Hardware support
Performance and capacity management
Related Services
Server Managed Services is required for most traditional applications, web services, database hosting, and disaster recovery.
This service is directly related to:
Customer Responsibilities
Coordinate with OIT when systems can be patched
Understand how and why a system has a security risk
Departments should know who needs notified on system alerts
This service does not include support for Amazon Web Services, Google Cloud Platform or Azure
Service Notes
N/A
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Success Measures
Performance target: 98% operating system uptime over a calendar month
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2264
View detail on current utilization here: OIT Common Policy Real-time Billing website