Mainframe Services

Mainframes are the tried-and-true, reliable remnants of an enterprise computing era now past. In fact, they served us so well they’re still around—with some companies relying on these same systems for the past 20 to 30 years. While mainframes have long provided us with a sense of reliability, this service is no longer available for purchase. Instead, we are taking advantage of the benefits of more modern technologies such as cloud. Existing services will remain until a viable alternative is implemented. If you are an active mainframe user, please see Technical Debt found under Applications for more information.

Previously included in the service:

• Mainframe system software licensing, installation and  customization

• Mainframe hardware support

• Disaster recovery of the mainframe operating system and associated software products. Recovery in 24 hours from declared disaster

• Installation and configuration of Middleware software. Middleware can be defined as software installed on the operating system (OS) but is not necessary for the OS to function

Incident resolution:

1. Priority 1 High and/or Service Outage: Goal is to resolve within four hours

2. Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days

3. Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days