Mainframe Services
Overview
The OIT Mainframe Service is no longer being offered.
How to Request Service
This service is slated for retirement. All applications teams should be working toward exiting their application from the mainframe environment as soon as possible. For more information, please contact your IT Director or Agency IT Portfolio Manager.
Service Description
Centralized computing for applications
Mainframes are the tried-and-true, reliable remnants of an enterprise computing era now past. In fact, they served us so well they’re still around—with some companies relying on these same systems for the past 20 to 30 years. While mainframes have long provided us with a sense of reliability, this service is no longer available for purchase. Instead, we are taking advantage of the benefits of more modern technologies such as cloud. Existing services will remain until a viable alternative is implemented. If you are an active mainframe user, please see Technical Debt found under Applications for more information.
Previously included in the service:
Mainframe system software licensing, installation and customization
Mainframe hardware support
Disaster recovery of the mainframe operating system and associated software products. Recovery in 24 hours from declared disaster
Installation and configuration of Middleware software. Middleware can be defined as software installed on the operating system (OS) but is not necessary for the OS to function
Related Services
Mainframe services are monitored and managed by Network Operations (2110).
Network Operations monitors jobs scheduled to run on the mainframe and notify application services teams if the job fails to properly run. The Network Operations team also monitors the mainframe service as a whole to ensure any disruption is identified and handled in a timely fashion.
Customer Responsibilities
Application development
Application disaster recovery testing
Support beyond operating system and supporting software
Administration of any software not related to the mainframe operating system
Service Notes
This service is slated for retirement. All applications teams should be working towards exiting their application from the mainframe environment as soon as possible.
Service Owner
Service Levels
Incident resolution:
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website