Project Management

Project managers provide the expertise, guidance and oversight agency IT projects need to succeed. 

Once they understand the project parameters and definitions, they apply their processes, methods, skills, knowledge and experience to help the project team reach its goals. Here's a partial list of what they bring to the table:

Leading

• Manage the project to the budget and provide forecasts

• Plan and define scope

• Provide team leadership and mentorship

• Manage risks and respond to issues

Directing

• Assign and coordinate the right resources, when and where they’re needed

• Identify opportunities to gain efficiencies and streamline processes

• Coordinate projects/tasks and interdependencies

• Establish schedules and track timelines, adjusting as needed

Supporting

• Align deliverables with desired business outcomes

• Work with vendors to ensure they deliver what’s needed, as expected

• Create and manage documentation

• Ensure and control quality of deliverables

• Monitor and report progress to stakeholders

• Ensure milestones and goals are achieved on time and within the budget

Net Promoter Score

• • Satisfaction with the services provided

  • Satisfaction with the strategic initiatives that have been developed

  • An ITD's adherence to your IT budget through Real-Time Billing