Project Management
Overview
You need to keep an IT project on track and within budget. We'll guide it—acting as coach, mentor, supporter—from conception to completion.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Less Effort
Maximizes the team's strengths and skills from start to finish
Lowered Cost
Enables streamlined processes, coordinated resources and on-time delivery
Greater Alignment
Aligns with interdependent projects, stakeholders and desired outcomes
Service Description
Take the guesswork out of how to turn an idea into a game-changing project
Project managers provide the expertise, guidance and oversight agency IT projects need to succeed.
Once they understand the project parameters and definitions, they apply their processes, methods, skills, knowledge and experience to help the project team reach its goals. Here's a partial list of what they bring to the table:
Leading
Manage the project to the budget and provide forecasts
Plan and define scope
Provide team leadership and mentorship
Manage risks and respond to issues
Directing
Assign and coordinate the right resources, when and where they’re needed
Identify opportunities to gain efficiencies and streamline processes
Coordinate projects/tasks and interdependencies
Establish schedules and track timelines, adjusting as needed
Supporting
Align deliverables with desired business outcomes
Work with vendors to ensure they deliver what’s needed, as expected
Create and manage documentation
Ensure and control quality of deliverables
Monitor and report progress to stakeholders
Ensure milestones and goals are achieved on time and within the budget
Related Services
Before engaging a project manager, a project is reviewed through the idea and intake phases.
Services commonly used with Project Management:
Customer Responsibilities
Agencies must supply the necessary information and resources for participation in the project in a manner that allows the product to stay on deadline and within budget.
This service does not include:
RFP formulation
Product ownership
Business analysis
Technical subject matter expertise
Service Notes
N/A
Service Owner
Service Levels
Success Measures
Net Promoter Score
Satisfaction with the services provided
Satisfaction with the strategic initiatives that have been developed
An ITD's adherence to your IT budget through Real-Time Billing
Service Support
How to Get Help
For service escalations, email the Service Owner: Natalie.Wurzer@state.co.us
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After-hours service may be required to meet communicated milestone dates or other specified deliverables.
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website