Embedded Files
Overview
Cloud Application Development services are designed for agencies interested in working with a dedicated, enterprise-level team for a customized Salesforce solution.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Dedicated Team
Dedicated Salesforce team for customized app development
Customized Solutions
Unique CRM solutions built for your agency
Service Description
Design, implementation, testing and delivery of Salesforce cloud applications
This service includes:
Discovery session to understand customer needs and business requirements for a Salesforce application(s).
Design workshop to configure or demonstrate a pilot application based on agency needs and requirements.
Project implementation, falling into one of three categories:
Green Field projects for brand new Salesforce applications
Brown Field projects for expansion or enhancement of an existing Salesforce applications
Modernization projects for migrating an existing application onto the Salesforce platform (i.e., moving an Access Database into a Salesforce application) or for doing a complete redesign of an existing Salesforce application (i.e. a complete overhaul of the application architecture)
Related Services
Customers can mix and match Salesforce capabilities to meet business needs - capabilities are not individually priced. See service costs for more information. Salesforce Platform Services are required before any of the other services or platform capabilities can be utilized.
Customer Responsibilities
The customer is responsible for assigning a product owner.
The customer is responsible for assigning testers for User Acceptance Training.
Salesforce is purchased via user licenses that renew on an annual basis. The cost for user licenses is not included with this service offering.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2906-1 and 2906-2
View detail on current utilization here: OIT Common Policy Real-time Billing website
Rates for this CRM services include Personal Services for deployment which can come via Common Policy or via vendor services. OIT has a master contract with Salesforce for platform licensing at a significant price reduction.
Personal Services are individual resource hours charged via common policy for consultation, implementation, and education services. These services are charged back at the rate shown at the top of the page. A service engagement will utilize a mix of 2906-1 (Enterprise Salesforce Services (ESS) Technical Architect/Application Designer), and 2906-2 (Enterprise Salesforce Services (ESS) Developer/Administrator) to provide the desired customer outcome.
For an estimate of costs specific to your use case, please contact your ITD.
Page updated
Report abuse