Enterprise Content Services
Overview
Automate your business with leading-edge information management solutions. Our Enterprise Content Services centralize the user experience into a single pane of glass using flexible integration capabilities and tools.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Cost Reduction
Reduce operating costs, including document archive and paper costs
User Productivity
Increase user productivity by utilizing automation
Customer Satisfaction
Improve customer satisfaction through transparency and search & retrieval efficiency
Service Description
The foundation of a successful information management strategy, connecting information from across the enterprise with the people and systems that need it.
ECS helps customers achieve their goals of improving compliance, information reuse and sharing, and operational performance. The service also provides customers with the ability to manage structured and unstructured information, implement document management controls, apply retention and record management tools while also minimizing compliance risk. Customers achieve digital transformation with solutions built on six foundational components: capture, manage, access, integrate, measure and store. ECS software provides the tools for executing on this strategy, delivering solutions on the Hyland OnBase and Perceptive cloud platforms.
Document management
Business process management (workflow)
Case management
Electronic forms and content capture
Record and retention management
Enterprise file sharing
Customer portals
Analytics & reporting dashboards
Related Services
Customers can mix and match capabilities to meet business needs - capabilities are not individually priced. See service costs for more information.
ECS platforms integrate with Docusign, Salesforce, Google, MuleSoft, SAP, ESRI, MS Office Suite, CI Payment Processing, and virtually any third party system.
ECS works with Integrated Document Solutions to deliver batch scanning capabilities.
Customer Responsibilities
Solutions can be deployed at the following Colorado executive departments, agencies and divisions:
Department of Agriculture
Department of Corrections
Department of Early Childhood
Department of Health Care Policy & Financing
Department of Human Services
Department of Labor and Employment
Department of Law
Department of Local Affairs
Department of Military and Veterans Affairs
Department of Natural Resources
Department of Personnel & Administration
Department of Public Health & Environment
Department of Public Safety
Department of Regulatory Agencies
Department of Revenue
Department of Transportation
History Colorado
Office of the Governor
The master contract may potentially be modified to include others agencies not listed.
Service Notes
For additional information, visit the ECS website.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Cost: Tailored to Requirements
Financial Code: Cash Service (Formerly IA)
View detail on current utilization here: OIT Common Policy Real-time Billing website
Key Details:
The State of Colorado has a 5-yr contract with Hyland that is set to renew on or before August 2, 2023
Agencies pay for services through an OIT subscription model
Annual subscriptions are on-going licensing costs that are procured with an Interagency Agreement. Agencies can choose from one of the following subscription models:
Solution Subscription – licensing costs vary based on each solution’s complexity, user roles and counts
Enterprise Subscription Agreement – unlimited licensing
Annual subscriptions include the following platform benefits:
Unlimited document storage
Scalable infrastructure to meet demand
Standard 3-tier architecture to include Development, Test, and Production environments
Use of any combination of products and platforms, including Hyland OnBase, Brainware, ShareBase, and Perceptive Content
Subscription to Hyland’s premium product training videos and collateral
Double Platinum service level support from Hyland
Annual platform upgrade (required annually to maintain full support)
Annual subscription does not include:
OIT application support for incidents, change orders or project work