Product Delivery
Overview
Need an app for that? When off-the-shelf applications don’t meet your specific business requirements, our Product Delivery service has you covered.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Strategic and Results-driven
Delivers value and aims to achieve business goals
Iteratively Designed
Provides what you need, when you need it, optimizing along the way
User-focused
Ensures a positive and consistent end-user experience
Service Description
Software application product implementation, and enhancement
Product Delivery provides a suite of application services, including concept development, product development, implementation, operations, and maintenance support. From custom application development and implementation to upgrades and enhancements to existing solutions, we are here to help you meet your business needs.
Related Services
The service relies heavily on the following to complete the delivered solution:
Testing Services
Database Services
Access Management
IT Infrastructure
Data Governance/Integrations
Service Desk
Security Services
Customer Responsibilities
To provide solution requirements, user stories and UAT (User Acceptance Testing) to ensure successful development and delivery.
Service Notes
Teams may have planned operating calendars for product updates, hot fixes, maintenance and patches.
Service Owner
Service Levels
While focusing on application quality, an established release cadence will include metrics for measuring deliverable business requirements that will result in usable applications solutions.
Success Measures
Security risk factors identified during development
Standard accepted compliance and development requirements (e.g., best coding practices, IV&V findings)
Agile metrics (e.g., burn rate, release on time and code quality)
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website