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Overview
Great UX design is an essential component of a great technology product. Our team uses customized user research, strategy and design services to make apps, sites and digital services easy and enjoyable to use.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Greater Return on Investment
Optimize user engagement by building a product that puts the user first
User-centered solutions
Understand your end users' motivations, behaviors and needs related to your products or services
Data-driven design
Get actionable feedback to make your digital tools and services more user-friendly and efficient
Service Description
Customized UX consulting
Want to improve your users' experience but don’t know where to start?
With customized UX consulting, we'll meet with you to understand your business and user needs and create a customized plan of action for your UX strategy.
UX expert review
Get an expert review of the user experience of an existing application or proposed solution.
To improve your end user's experience, our designers will conduct an evaluation using a list of predefined usability, accessibility and interaction design principles.
User research
We observe and listen to your customers and get actionable feedback to make your digital products and services more user-friendly and efficient.
Digital product design (UX and UI)
Are you building or improving an existing application, or website?
Our team leverages industry best practices to deliver design services that guide the usability and user interface design of your digital product.
Discovery/End User Requirements Gathering
During the early phases of the project our design team help identify the needs and goals of your end users and translate them into actionable user stories or design recommendations.
Related Services
Customer Responsibilities
Agencies must supply the necessary information and resources for participation in the project in a manner that allows the project to stay on deadline and within budget.
Service Notes
This service does not include:
RRP formulation
SOW (Scope of Work) formulation
Requirements gathering
Project management
SSP (System Security Plan) documentation
Product implementation
Firewall requests
Database schema design
Service Owner
Service Levels
Levels vary upon specific engagement dependent on the deliverables required.
Service Support
How to Get Help
For service escalations, email the Service Owner: mikey.ovecka@state.co.us
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After-hours service may be required to meet communicated milestone dates or other specified deliverables.
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2903-5
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