User Experience (UX) Design
Overview
Great design is the foundation for a great technology product. Our team uses customized user research, strategy and design services to make apps, sites and digital services a pleasure to use.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Greater ROI
Optimize user engagement by building a product that puts the user first
User centered solutions
Understand your end users' motivations, behaviors and needs related to your products or services
Data driven design
Get actionable feedback to make your digital tools and services more user friendly and efficient
Learn More
One Pager: UI/UX design
Customer Story: Agency Name
Customer Story: Agency Name
Service Description
Customized UX consulting
Want to improve your user's experience but don’t know where to start?
With customized UX consulting, we'll meet with you to understand your business and user needs then provide a plan of action for your UX strategy.
UX expert review
Get an expert review of the UX of your application or vendor demo along with prioritized guidance to help improve the experience.
Our UX designers evaluate the digital product using a list of predefined usability, accessibility, and interaction design principles.
User research
We observe and listen to your customers and get actionable feedback to make your digital products and services more user friendly and efficient.
Digital product design (UX & UI)
Are you building or improving an existing application, portal, or site?
Our team leverages industry best practices to deliver design services that guide the usability and user interface design of your digital product.
Discovery/End User Requirements Gathering
We work with the customer and OIT project team to identify the needs and goals of the end user and translate them into actionable user stories or design recommendations.
Customized services
We customize the deliverables based on user and product requirements, timeframe for implementation, and budget.
All of our services include a plan of action that guides your team on how to improve the user experience of your digital product.
UX Design Toolkit
The UX team has a toolkit of design methods that vary per project.
A typical full UX design engagement includes:
Planning
Research
Design
Testing and measuring results
Related Services
Before a project is launched, it goes through idea and intake phases. During these phases, the agency IT Director, IT Portfolio Managers, Business Analysts and Solution Engineers review potential projects prior to engaging a project manager.
Services commonly used with UX Design:
Customer Responsibilities
Agencies must supply the necessary information and resources for participation in the project in a manner that allows the product to stay on deadline and within budget.
This service does not include:
RRP formulation
SOW (Scope of Work) formulation
Requirements gathering
Project management
SSP (System Security Plan) documentation
Product implementation
Firewall requests
Database schema design
Service Notes
UX Design is available through the Customer Care Office. Our resources can be requested through an Agency IT Portfolio Manager or via a Clarity ticket. The options we provide are driven by the state's COTS and cloud-first policies, secure-by-design thinking, sustainability, existing technology investments and rational re-use of enterprise agreements products and services.
Service Owner
Service Levels
Solution options/presentations are turned around within 10 business days.
Service Support
How to Get Help
For service escalations, email the Service Owner: Natalie.Wurzer@state.co.us
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After-hours service may be required to meet communicated milestone dates or other specified deliverables.