User Experience (UX) Design
Overview
You want to provide easy-to-use, thoughtful products and services for end users. Let us help you get there by investigating their needs and then applying best practices to develop a suite of tools that will inform your work.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Greater ROI
Get the return for your agency thanks to a product that puts the user first, increasing engagement
A Deeper Understanding
Understand your end users' motivations, behaviors and needs related to your products or services
Robust Tools
Use robust tools that can inform your agency's strategies beyond the product or service in development
Service Description
We get to know your users so you can have confidence they'll want to use your product or service
Through careful research, conversation and testing, User Experience (UX) Designers come to understand your users' needs and objectives in relation to your own business goals. What they end up producing will depend on the project, but here's a rundown of their potential deliverables and activities:
Project Assessment Deliverables: Evaluate processes to understand the current state.
Analytics Audit: Determine which parts of a digital product cause pain for users and what would help them more easily achieve their goals.
Content Audit: Gather a product's information assets and evaluate its value in order to prioritize content.
Usability Testing: Test a product or service's ease of use with real users to understand their behaviors, needs and motivations through observation techniques, task analysis and other feedback methodologies.
Personas: From in-depth interviews and observation data, create fictional characters based on potential users to help teams better empathize as they make decisions that will impact users.
User stories: Define high-level requirements from a user's perspective so that developers can produce a reasonable estimate of the effort required for implementation.
Use cases: Outline how users will perform tasks in an app or website, represented as a sequence of simple steps that begins with a user’s goal and ends when that goal is fulfilled.
Experience/Journey map: Explore a user's motivations, needs and actions taken at each step of the journey so that appropriate solutions can be designed for each step.
Storyboards: Illustrate user stories/actions so that teams honor the experiences of the people they are serving.
Surveys: Quickly and inexpensively measure user satisfaction and collect feedback about the product.
Information Architecture Deliverables: Arrange information to be more understandable for users, often in the form of navigation, site maps, taxonomies and wireframes:
Site Map: A hierarchical diagram of a website’s pages to easily visualize its basic structure and navigation.
Taxonomy: A categorization of content and data—articles, product categories, etc.—that helps teams define a content structure that will support both user and business goals.
Wireframes: A visual guide that represents a page’s structure, hierarchy and key elements so that the team can discuss ideas for the site and to assist visual designers and developers when they get involved.
Interaction Design Deliverables: Create engaging user interfaces based on understanding their behaviors and actions.
User Flow Diagram: A visual representation of a user’s actions to complete tasks within the product, which makes it easier to identify steps that should be improved or redesigned.
Prototype: A mid- to high-fidelity representation of the final product to test before investing a lot of time and money in the final product.
Related Services
Before a project is launched, it goes through idea and intake phases. During these phases, the agency IT Director, IT Portfolio Managers, Business Analysts and Solution Engineers review potential projects prior to engaging a project manager.
Services commonly used with UX Design:
Customer Responsibilities
Agencies must supply the necessary information and resources for participation in the project in a manner that allows the product to stay on deadline and within budget.
This service does not include:
RRP formulation
SOW (Scope of Work) formulation
Requirements gathering
Project management
SSP (System Security Plan) documentation
Product implementation
Firewall requests
Database schema design
Service Notes
UX Design is available through the Customer Care Office. Our resources can be requested through an Agency IT Portfolio Manager or via a Clarity ticket. The options we provide are driven by the state's COTS and cloud-first policies, secure-by-design thinking, sustainability, existing technology investments and rational re-use of enterprise agreements products and services.
Service Owner
Service Levels
Solution options/presentations are turned around within 10 business days.
Service Support
How to Get Help
For service escalations, email the Service Owner: Natalie.Wurzer@state.co.us
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After-hours service may be required to meet communicated milestone dates or other specified deliverables.
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website