DocuSign
Overview
Want to focus more on public service and not paperwork? DocuSign eSignature services provide the convenience, flexibility and security to help you sign, seal & deliver in today’s digital world.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Seamless Integration
Accelerate agreements, eliminate manual tasks, and connect with your other tools and systems
Cost Savings
Spend less time managing paper and reduce document handling costs
Strong Data Encryption
Ensure peace of mind and accountability with built-in audit trails and strong data encryption
Service Description
DocuSign eSignature: An intuitive and secure signing experience across any device
Get remote work completed faster and easier. From contracts and offer letters to purchase orders and invoices, DocuSign eSignature allows your end users the convenience and flexibility to sign forms and documents anytime, anywhere, and from any web-accessible device.
Related Services
Google provides authentication services to other applications found within the navigation grid. These include applications like DocuSign, Tableau, and PERA.
For more information, please check out the very bottom of the navigation grid to see what is available.
Customer Responsibilities
Google Cloud Platform is not included.
While a user ID does provide access to most Google services, it does not include troubleshooting or protection of sensitive data in apps that are not part of the core applications. This includes Google Analytics, YouTube, Maps, etc.
Service Notes
N/A
Service Owner
Service Levels
While focusing on application quality, an established release cadence will include metrics for measuring deliverable business requirements that will result in usable applications solutions.
Success Measures
Security risk factors identified during development
Standard accepted compliance and development requirements (e.g., best coding practices, IV&V findings)
Agile metrics (e.g., burn rate, release on time and code quality)
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for Financial Code 3108
View detail on current utilization here: OIT Common Policy Real-time Billing website
Agencies are billed by the number of envelopes they purchase in a given period. One envelope can have one or many signatures in the workflow at no additional cost.