Network Operations Center
Overview
Have peace of mind, knowing that critical infrastructure systems and applications are being watched around the clock with our Network Operations Center service.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Job Monitoring
To ensure your jobs run properly and on schedule
Tailored Alert
Tailored monitoring and alert reporting for critical applications
Around-the-clock Support
Provides 24/7/365 monitoring of enterprise-critical infrastructure systems
Service Description
Operational support for all application jobs running on the state's Mainframe and Automic systems
OIT's Network Operations Center (NOC) provides critical job execution monitoring and scheduling assistance for all applications running within the Automic and soon to be retired mainframe environments. The NOC also monitors critical enterprise infrastructure systems, providing:
Enterprise critical network and server infrastructure
Support to Automic applications in batch job monitoring to include scheduling assistance, job promotion and demotion, and trouble reporting via CA Service Ticket system.
Tailored critical application monitoring and alert reporting.
Support to mainframe applications in batch job monitoring including scheduling assistance and job promotion and demotion.
Related Services
The NOC monitors jobs scheduled to run on the Mainframe Service (2101) and notifies application services teams if a job fails to properly run.
The Network Operations center team also monitors the mainframe service as a whole to ensure any disruption is identified and handled in a timely fashion.
Customer Responsibilities
Application architecture support
Licensing, modification, maintenance and repair of all applications
Providing NOC with a set of approved procedures for each job or application
Service Notes
N/A
Service Owner
Service Levels
A service level agreement (SLA) has not been developed for this monitoring service.
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website