Network Operations Center

OIT's Network Operations Center (NOC) provides critical job execution monitoring and scheduling assistance for all applications running within the Automic and soon to be retired mainframe environments. The NOC also monitors critical enterprise infrastructure systems, providing: 

• Enterprise critical network and server infrastructure

• Support to Automic applications in batch job monitoring to include scheduling assistance, job promotion and demotion, and trouble reporting via CA Service Ticket system.

• Tailored critical application monitoring and alert reporting.

• Support to mainframe applications in batch job monitoring including scheduling assistance and job promotion and demotion.

A service level agreement (SLA) has not been developed for this monitoring service.