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Overview
Our Salesforce Bulk Data Modification service allows customers to add, update, remove and/or archive Salesforce records on a large scale.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Cost Savings
Significant cost and time savings to the customer
Data Integrity
Updating or removing outdated records improves data integrity
Bulk Data Modifications
Bulk data additions/deletions (up to 5 million records simultaneously)
Service Description
Analysis, strategy and implementation of bulk data activities
This service includes the following:
Discovery session to understand your bulk data modification needs
Bulk data strategy catered to your bulk data modification needs: adding, updating, deleting, and/or archiving records
Performing bulk data actions using Salesforce's Data Loader tool
Related Services
Customers can mix and match Salesforce capabilities to meet business needs - capabilities are not individually priced. See service costs for more information. Salesforce Platform Services are required before any of the other services or platform capabilities can be utilized.
Customer Responsibilities
This service only supports the bulk modification of data stored within Salesforce.
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2906-1 and 2906-2
View detail on current utilization here: OIT Common Policy Real-time Billing website
Rates for this CRM services include Personal Services for deployment which can come via Common Policy or via vendor services. OIT has a master contract with Salesforce for platform licensing at a significant price reduction.
Personal Services are individual resource hours charged via common policy for consultation, implementation, and education services. These services are charged back at the rate shown at the top of the page. A service engagement will utilize a mix of 2906-1 (Enterprise Salesforce Services (ESS) Technical Architect/Application Designer), and 2906-2 (Enterprise Salesforce Services (ESS) Developer/Administrator) to provide the desired customer outcome.
For an estimate of costs specific to your use case, please contact your ITD.
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