Functional Testing
Overview
When an application doesn't work the way it should, end users can have a negative experience or abandon the tool altogether. Don’t limit the possibilities of your next great app idea by rushing to release. Our functional testing services can help you deliver a great user experience.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Positive User Experience
Ensures application functions as intended to deliver a positive, consistent end-user experience
Customized Approach
Uses real user stories unique to your business and service delivery
Issue Detection
Provides the opportunity to detect issues and make performance enhancements
Service Description
Software testing against specific requirements and user stories to validate intended functionality
Functional testing is on-demand offering aimed at validating application functionality against customer software requirements and/or user stories. During functional testing, our skilled applications testers use manual or automated tools to confirm that the functionality of the application is behaving for end users as intended. Manual testing can be provided in conjunction with our automated testing service to help develop a comprehensive regression strategy for your application.
Related Services
This service can be bundled with Application Development & Delivery and Application Operations & Maintenance.
If you are interested in manual testing as a service, consider including automated testing in the scope if needed to help define regression tests.
Customer Responsibilities
Customer is responsible for any costs associated with the purchase of additional hardware or cloud services required for system virtualization or storage of automated tests.
Our standard tools for defect and test management are Azure Test Plans and Azure DevOps. Customers who wish to use alternate tools for this management are responsible for ensuring assigned staff are provided licenses, access and training if needed to use the preferred tools. The customer will assume a portion of license and service fees for any add-on options and tools required to complete that work (e.g., licenses for load testing tools).
Service Notes
Engagements typically end once the MVP (minimum viable product) has been released; if additional support is needed, a new request should be made and will be dependent on resource availability.
Service Owner
Service Levels
Defect markers: Number of defects identified prior to release and criticality of defects
Traceability to requirements and user stories
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website