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Overview
Make your agency's data work harder for you by entrusting platform management, ingestion and analytics to the experts.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or email the service owner by using the request service button below.
Customer Benefits
Optimized data architecture
Ensure your data is thoughtfully catalogued, warehoused and governed to guarantee quality, trust and compliance.
Powerful analysis tools
Reveal your data's trends and insights through the Colorado Data Office's robust suite of analysis tools.
Actionable insights
Enlightening reports, graphics and dashboards bring your data's story to life.
Service Description
Learn More
Your agency's data tells a story. Enhanced Data Services bring that story to light.
Your agency's data is unique, and so are the business goals you want to use data to support. This is why the Colorado Data Office (CDO) offers customized levels of Enhanced Data Services:
Platform
At this level, the CDO manages your agency's data platform. Your agency's or other OIT staff handle data ingestion, harmonization, presentation for analysis, and the generation of any data insights.
Management
If your agency needs more data support, this level offers management of the data platform as well as the loading and ingestion of raw data. Your staff or other OIT contributors provide support for analytics and sharing.
Analytics
At this level, the CDO provides end-to-end data support, including platform management, all loading and ingestion, and analytics and data insights.
Solutions you can trust from your partners in public service
Each solution provided through Enhanced Data Services is crafted to support your agency with secure, vetted products that can be deployed quickly without the required review that a third-party solution would need to go live.
Customer Responsibilities
Customers must supply the necessary information and resources for project participation in a manner that allows the project to stay on deadline and within budget.
Service Owner
Milo Knezevic
milo.knezevic@state.co.us
Director of Data Operations
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
For service escalations, contact your IT Director or email Amy.Bhikha@state.co.us
Hours of Support
Monday-Friday, 7 a.m. to 6 p.m, excluding holidays
Service Costs
Each Enhanced Data Solutions package is unique. To get an estimate of the cost and scope of your agency's solution, contact your ITD or submit a "I Need Something" ticket in ServiceHub.
Cost: Determined upon solution evaluation
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