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Overview
Want to identify trends faster, see patterns in your operations, make more informed business decisions, and/or tell a story through your data? Harness the power of data visualization at your agency.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Insight Identification
Gain key insights from your data and clearly communicate those to stakeholders
Quick & Easy Visualizations
Users can create interactive visualizations in minutes with drag-and-drop functionalities
Big Data Support
Transform massive amounts of data (millions of records)
Service Description
Tableau Server and application hosting, server maintenance, support and administration
Our Data Visualization services help you discover insights and patterns in your data, present them in an easily-digestible manner to stakeholders, and make informed, data-driven business decisions. We utilize Tableau Server, an enterprise data visualization platform that supports complex computations, data blending and dashboard tools to create publishable visualizations, providing new insights into your data. In addition to the above customer benefits, Tableau’s intuitive, user-friendly interface is easy to learn with no coding skills or additional knowledge required. With Tableau, you can customize data visualizations for different stakeholders based on defined roles and access privileges, and create interactive visualizations in minutes with drag-and-drop functionalities.
The service includes:
SAML-based authentication
License & user management
Application patching and upgrades
Centralized data connection management
End-user onboarding, role-based permissions and user group management
Service continuity through standard processes and procedures
Operational monitoring and support, including automated notifications and corrective actions
End-user training and mentoring, visualization and report creation 101, including user-based filters for aggregate vs granular data
Dashboard creation and management
Rserve (statistical analysis programming language) integration
Splunk logging integration for auditing and system management
Quarterly content review
Conduit and point of escalation with the software vendor with Tableau Premium Support for assistance with the following products:
Tableau Server
Tableau Desktop
Tableau Prep
Customer Responsibilities
The customer is responsible for assuring that only reviewed and approved data visualizations are published or made accessible to intended or authorized viewers.
Customers must supply the necessary information and resources for project participation in a manner that allows the project to stay on deadline and within budget.
Service Notes
We are working diligently to mitigate any adverse issues due to Tableau version mismatches in the event that content should be migrated and/or published on both the public and private servers. As well, we are working closely with the OIT service desk and deskside support teams to assist with all desktop client upgrades.
Currently in progress for future support:
End-user training and mentoring, visualization and report creation 101, including user-based filters for aggregate vs granular data
Turnkey report and dashboard delivery
Community of practice
Standardized methodology/repository for file based reporting (e.g., S3 buckets to retrieve Excel files)
R utilization
User behavior validation
Splunk logging integration for auditing and system management
Centralized license management to reduce costs and ensure consistency
Tabjolt performance and load testing tool to drive load against Tableau Server without script development or maintenance
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
After hours service support may be required to meet communicated milestone dates or for technical guidance during the post go-live period.
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 2275
This is the cost charged for the labor component of the service (site set up, end user administration, dashboard implementation, data connectors management, end user training and support)
Site hosting cost is a separate service cost component. Site hosting fees are charged at the beginning of the fiscal year.
Where data visualization assets are hosted primarily depends on the nature of the content (sensitive or not) and the nature of the audience (authenticated or not).
Visualization for NON-SENSITIVE data: We recommend hosting on our OIT managed and supported our core-based server.
License costs: The customer must procure, or transfer existing, creator licenses; however, explorer and viewer licenses would be unlimited and come at no additional charge.
Server infrastructure costs: The server and infrastructure cost is split evenly across all distinct projects and/or sites hosted on the core-based server.
Customers are advised to budget approximately $17K annually for that service. This annual cost will be billed monthly, at a rate of $1,417.00 per month.
Visualization for SENSITIVE data: We recommend the hosting on our OIT managed private Tableau instance, HIPAA-hardened server.
License costs: The customer must procure, or transfer existing, licenses for creators, explorers and viewers as well as for budgetary purposes. See Tableau’s Pricing for Teams. For initial account setup, please submit a Service Desk ticket.
Server infrastructure costs: The server and infrastructure cost is split evenly across all distinct projects and/or sites hosted on the private server.
Customers are advised to budget appropriately $5.3K annually for that service. This annual cost will be billed monthly, at a rate of $442.00 per month.
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