Satellite Connectivity Services

Customer Benefits

Coverage even in remote and rural areas

Satellite connectivity provides consistent connections without the high costs of traditional infrastructure

Direct internet access

Direct connection supports the effort to provide full internet coverage across the state

Low to no-cost infrastructure

Secure, innovative connection solutions that don't require expensive, on-the-ground infrastructure to create or maintain

Service Description

Secure, reliable coverage across all four corners of Colorado

Satellite connectivity services provide full coverage in some of the most underserved parts of our state, including mountain, desert and rural areas where traditional infrastructure and connectivity are prohibitively difficult and expensive.

Related Services

CSN circuits connect state agency sites to the internet and to critical servers and cloud applications, acting as a dedicated link to vital resources. These circuits are essential for providing access and ensuring compliance with CISO policies and standards for data protection. They also provide connectivity to critical network security and monitoring tools, which helps to boost productivity and lower costs while ensuring state workers have reliable access to the resources they need to serve the public.

Customer Responsibilities

As with all 3101 CSN Connectivity Transport services, customer is responsible for installation, construction and wiring equipment costs. Requests will be quoted based on site surveys to ensure quotes are detailed and represent the best option for the customer and location.
Implementations can be a mix of the High Performance and Enterprise Kits but recommendations will be provided based on the best performance to meet the requirements requested by the customer.
Satellite Connectivity Service requests and availability are subject to review and analysis by the OIT Network team to ensure it is a beneficial and appropriate solution for each requested site. State and federal regulations for services may also affect or dictate availability for certain locations.
Service is quoted and purchased for one-year terms. Any changes or early termination of service may result in fees and reprogramming penalties by the vendor.

Service Notes

Satellite connectivity wervice requires three components: the satellite terminal, bandwidth usage subscription plan and management portal access subscription. Combined, all three form a powerful, secure internet access solution that is mobile, reliable and scalable without compromising performance.

- Satellite Terminal - Required hardware for this solution with every implementation request to access services. Terminals are a NRC requires item, with two options available, High Performance and Enterprise kits.
- Bandwidth Usage Subscription - Bandwidth tiers start at 50 GB with options up to 6 TB. As with all OIT connectivity and network services solutions. Each satellite connectivity request will be carefully reviewed and a best performance tier recommendation will be provided to the customer.
- Enhanced Management Platform - Terminals are managed in a centralized management platform called Atlas, enabling proactive insight of your bandwidth, utilization and planning, and uptime of the terminal. The OIT Network team will utilize this platform to continuously monitor, manage and troubleshoot issues across all sites utilizing the Satellite Connectivity Service. OIT will also provide read access to an agency delegate to view their satellite connectivity inventory and reports.

Service Owner

Bernadette Pasillas

Director, Network Services

Bernadette.Pasillas@state.co.us

Ken Woltz

Sr Manager, Network Services

Ken.Woltz@state.co.us

Service Levels

The Colorado State Network (Circuits) service is committed to the following resolution times:

Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days

Service Support

How to Get Help

Call 303.239.HELP
Submit a ticket in the Customer Service Portal

Hours of Support

Monday-Friday, 8 a.m. to 5 p.m, excluding holidays

24/7 Major Incident Management

Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
As with all service level commitments, communication and follow up are key to ensuring MTTR is shortened as much as possible. In an effort to have all eyes on, for major incidents, it is recommended that customers include their ITD for these escalations. ITDs are the frontline for customers for OIT service questions and challenges that arise. They are the delegated OIT liaison and should organize escalation efforts and ensure communication with OIT service teams is being managed to ensure resolution of challenges affecting OIT provided services.