AWS Cloud Products
Overview
The Amazon Web Services (AWS) Cloud Operations Service delivers and supports cloud native solutions for OIT and supported state agencies.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Scalability and Flexibility
Services can be scaled up or down based on demand
Speed to Market
No upfront hardware or data center dependencies and costs
Consumption-based Pricing
Pay for only what you consume vs. purchasing peak capacity up front
Service Description
Automated provisioning of hosting environments in a secure and cost-efficient manner using modern and streamlined processes
AWS Cloud Operations accelerates solutions delivery and virtual access to government services for agencies and Coloradans. Agencies will receive the following for delivery and support for Amazon Web Services cloud platform IaaS (Infrastructure as a Service), SaaS (Software as a Service) and PaaS (Platform as a Service) services.
Platform Services Architecture - High-level and detailed AWS cloud-based solution design in collaboration with solution engineering, application owners and architects, and agency projects.
Services Deployment - AWS cloud-based services provisioning according to design, utilizing an automated infrastructure-as-code release pipeline.
Cost Estimation and Forecasting - Project estimation, cost forecast estimation based on cost history and quotes for eReq and IA PO renewals.
Cost Chargeback and Maintenance - Cost transparency, ensuring accurate chargeback, and recommendations and remediation planning for utilization, right-sizing and cost savings.
Support - AWS platform and services support, monitoring, security operations integration, standards and compliance, and maintenance. On-call, 24x7 support and escalation via routine incident management process.
Eligible Environments - AWS Commercial Cloud, rated to FEDRAMP moderate, and AWS GovCloud, rated to FEDRAMP high are supported. AWS GovCloud can comply with DOJ’s Criminal Justice Information Security (CJIS) Security Policy and the IRS Federal Tax Information Regulation.
Products
Take advantage of bulk rate pricing, compliance and security oversight. Additionally, the AWS Cloud Operations service can help you provision any combination of the following product classes:
Compute - Customers can select from Intel, AMD, Arm and Mac processor instances.
Storage - Customers can store and protect any amount of data for virtually any use case, such as data lakes, cloud-native applications and mobile apps.
Containers - Container management tools can be broken down into three categories: registry, orchestration and compute.
Database - Choose from four popular engines — Aurora with MySQL compatibility, MySQL, Oracle, and SQL Server.
Data Analytics - Get more out of your data and gain deeper insights using machine learning, complex event processing, and sentiment analysis.
App Integration - A suite of services that enable communication between decoupled components within microservices, distributed systems, and serverless applications
Developer Tools - Host code, build, test, and deploy your applications quickly and effectively with developer tools.
Security & Identity - Improve your ability to meet core security and compliance requirements, such as data locality, protection, and confidentiality with our comprehensive services and features.
Front End Web & Mobile - Offering a broad set of tools and services to support development workflows for native iOS/Android, React Native, and JavaScript developers.
End User Computing - End User Computing (EUC) services provide secure access to the applications and desktops the workforce needs to get their job done.
Customer Responsibilities
Application lifecycle management
Data lifecycle management
Identity and Access Management
Application and Code scanning, ongoing security patching, and compliance remediation
Service Owner
Service Levels
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24x7 On-call support for AWS platform and services following standard OIT support processes
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Cost: Monthly Utilization + 5% (1)
Direct billing for OIT customers
AWS is a pay-as-you go consumption model. Pricing varies per service and the AWS Cloud Operations will provide pricing specific to customer needs based on estimated services required, expected use, and quantity and sizing of the services required.
(1)
5% based on: 7% overhead minus 2% volume discount on licensed products
Monthly utilization is calculated via the AWS Configuration Calculator. Agencies will receive a monthly readout of the total utilization