Colorado State Network (Core)
Overview
The CSN Core is the information highway built for state enterprises. As the hut, it provides the deployment flexibility and administrative control you need to manage mission-critical applications.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
High System Availability
The system is available 99.9% of the time
Active Monitoring
OIT manages traffic and maintains security to protect the state and our customers
Flexibility & Control
Provides flexibility and administrative control to manage mission-critical applications
Service Description
CSN Core is the backbone that provides paths for exchanging information across multiple networks
The Colorado State Network (CSN) is the state's reliable and secure wide area network that touches all 64 counties and connects nearly 100 public-sector entities. As the information highway, all Colorado state computers, servers and applications use CSN Core to transport of data, voice and video traffic to and from state agencies and other destinations. OIT's Network Services team provides architecture, design, engineering, and operational support for the reliable transport of this traffic and Wireless Network services for customer Local Access Network (LAN), including the Capitol Complex LAN (CCLAN), for 17 executive branch agencies. When you use CSN Core, the following are included:
Installation of required equipment (e.g., LAN switches and routers)
Performance monitoring
Capacity planning & engineering assistance
Inventory management & tools
Technical support for managed systems
Systems monitoring & performance tuning
Major incident response & dispatch
Hardware asset lifecycle management
State-of-the-art technology & services
Process to acquire, replace & maintain hardware
Disaster recovery
24/7/365 Service Desk support
Network Security (Firewall team)
Related Services
All state traffic is routed through the CSN core. That means all computers, servers, and applications doing state business use the CSN Core to transport traffic to and from their destinations.
OIT manages traffic and maintains security in the CSN Core to protect the state and our customers.
Customer Responsibilities
Installation of any wiring and cabling
Procuring and providing equipment
Obtaining SmartNet coverage
Service Notes
N/A
Service Owner
Service Levels
When an issue occurs, CSN Core customers can expect the following resolution times.
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
View detail on current utilization here: OIT Common Policy Real-time Billing website