Colorado State Network (Circuits)
Overview
If you think of the Colorado State Network Core as the information highway, then think of the circuits as the on and off ramps.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
Customer Benefits
Core Redundancy
Elimination of signal points of failure to ensure better network stability and uptime
Fast Speeds
MPLS speeds from 1.5 Mbps to 10GB
Performance Monitoring
We are monitoring the network performance 24/7
Service Description
A reliable and secure entry point to access the network built and maintained specifically for the state
CSN circuits connect state offices and employees directly to state services. OIT created a private network of managed services that allow customers to access state resources directly. Whether it’s voice, data, security, CPE or cloud applications, OIT offers a wide range of circuit options that can help increase productivity, lower costs, and elegantly simplify your IT–so you can focus on the future of your business. When you order circuits, you get:
A redundant core
MPLS network routing speeds from 1.5 Mbps to 10GB
MOE circuits (provides scalable bandwidth to match your real traffic needs)
Delta Ports (VDLS - an unmanaged local internet broadband connection)
Premises routers
Performance monitoring
Moves, adds, and changes
Secure and private network cloud
24/7/365 Service Desk support
Related Services
These circuits are connected directly to our CSN Core, which allow DSS to support customers remotely, business access to the servers located in the OIT Data Center or in the cloud.
Overall, traffic is coordinated with our security team to help keep our employees and customers safe.
Customer Responsibilities
Installation of wiring and cabling
Construction requirements
Service Notes
N/A
Service Owner
Service Levels
The Colorado State Network (Circuits) service is committed to the following resolution times:
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Search the Real-time Billing rate sheet for the latest rates for financial code 3101
View detail on current utilization here: OIT Common Policy Real-time Billing website