Jabber (Telecom)
Overview
Working remotely? Gain access to the communication channels you need to stay productive from anywhere. OIT's MIPC-Jabber service simplifies communications with your colleagues, allowing you to use a computer or a mobile device with an Internet connection to place voice calls, share your desktop, video conference, and more.
How to Request Service
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below. Submitting a ticket requires completion of the voice services order form.
Customer Benefits
Increased Mobility
Use your state-assigned phone number while working remotely with your preferred device.
Cost Effective
Reduces costs by removing the need for a physical desk phone.
Top-Notch Customer Service
Rest assured OIT has you covered with threat detection and control measures to keep your business up and running.
Service Description
Jabber: Your state-assigned desk phone in a virtual world
Jabber is a voice application available to MIPC subscribers that can be downloaded onto state-issued devices (e.g., laptops, computers, and cell phones) and used as a non-video phone. Employees will keep their assigned phone number; however, calls will be received on their laptop or other device rather than a phone set. They can choose to answer the call, decline and forward to voicemail, or answer via chat. The service can be used whether or not you are using VPN. Jabber does not replace our other tools, such as Hangouts, etc. This is simply a change in how phone calls are received.
View additional information and training aids on the Telecom Expense Management System (TEMS) here: http://oittelecombills.state.co.us/
Related Services
Service Notes
FAQs
Do we have to convert all of our phone sets?
No. It’s your choice! We recognize that some of your direct reports will continue to need a desk phone, and that certain lines will need to be retained, including conference rooms and main/group contact numbers like the reception desk.
Have other agencies made the conversion?
Yes. In a proof of concept, OIT, DOR, DOT & the Governor's Office made the transition in 2020.
Is it difficult to install?
No. End users simply install an app using the OIT Software Center and follow the instructions to activate and customize their phones. For most users, it is a 5-10 minute process, but may take longer for Mac users.
Are the features the same as those on a handset?
You still have access to the most commonly used features such as voicemail, add contacts, and more. The difference is that you are doing this from your computer rather than a physical telephone set. Get a preview by checking out the User Guide posted on TechU.
Service Owner
Service Levels
When an issue occurs, MIPC customers can expect the following resolution times.
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Service Support
How to Get Help
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Hours of Support
Monday-Friday, 7 a.m. to 5 p.m, excluding holidays
24/7 Major Incident Management
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
Service Costs
Each month, OIT bills departments directly to recover costs for the telecom services they receive; the bill is based on the assets held and monthly consumption for each agency (e.g., basic telephone rates, long distance charges, voice mail, etc.) as assessed through the telecom vendor invoices. Jabber is an option that is available through the MIPC service, so existing MIPC charges would apply (e.g., gateway, switch, transceivers, and other hardware/infrastructure costs).
Rates do not included OIT administrative overhead.