Colorado State Network: Core

The Colorado State Network (CSN) is the state's reliable and secure wide area network that touches all 64 counties and connects nearly 100 public-sector entities. As the information superhighway, all Colorado state computers, servers and applications use CSN Core to transport of data, voice and video traffic to and from state agencies and other destinations. OIT's network services team provides architecture, design, engineering, and operational support for the reliable transport of this traffic and Wireless Network services for customer Local Access Network (LAN), including the Capitol Complex LAN (CCLAN), for 17 executive branch agencies. When you use CSN Core, the following are included:

• Installation of required equipment (e.g., LAN switches and routers)

• Performance monitoring

• Capacity planning and engineering assistance

• Inventory management and tools

• Technical support for managed systems

• Systems monitoring and performance tuning

• Major incident response and dispatch

• Hardware asset lifecycle management

• State-of-the-art technology and services

• Process to acquire, replace and maintain hardware 

• Disaster recovery

• 24/7/365 Service Desk support

• Network Security (Firewall team)

1. Priority 1 High and/or Service Outage: Goal is to resolve within four hours

2. Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days

3. Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days