The CSN Core is the information highway built for state enterprises. As the hut, it provides the deployment flexibility and administrative control you need to manage mission-critical applications.
Contact your IT Director or Agency IT Portfolio Manager or submit a ticket in the Customer Service Portal below.
The system is available 99.9% of the time
OIT manages traffic and maintains security to protect the state and our customers
Provides flexibility and administrative control to manage mission-critical applications
The Colorado State Network (CSN) is the state's reliable and secure wide area network that touches all 64 counties and connects nearly 100 public-sector entities. As the information superhighway, all Colorado state computers, servers and applications use CSN Core to transport of data, voice and video traffic to and from state agencies and other destinations. OIT's network services team provides architecture, design, engineering, and operational support for the reliable transport of this traffic and Wireless Network services for customer Local Access Network (LAN), including the Capitol Complex LAN (CCLAN), for 17 executive branch agencies. When you use CSN Core, the following are included:
Installation of required equipment (e.g., LAN switches and routers)
Performance monitoring
Capacity planning and engineering assistance
Inventory management and tools
Technical support for managed systems
Systems monitoring and performance tuning
Major incident response and dispatch
Hardware asset lifecycle management
State-of-the-art technology and services
Process to acquire, replace and maintain hardware
Disaster recovery
24/7/365 Service Desk support
Network Security (Firewall team)
Installation of wiring and cabling
Construction requirements (beyond basic construction costs)
Expedited activation if needed; pricing is based on connectivity type and is available upon request if standard delivery timeframe is not satisfactory
Early termination and reprogramming fees if services are terminated prior to contract end date
N/A
When an issue occurs, CSN Core customers can expect the following resolution times.
Priority 1 High and/or Service Outage: Goal is to resolve within four hours
Priority 2 Medium: Goal is to resolve within 24 hours, but no more than three business days
Priority 3 Low: Goal is to resolve within five business days, but no more than 10 business days
Call 303.239.HELP
Submit a ticket in the Customer Service Portal
Monday-Friday, 8 a.m. to 5 p.m, excluding holidays
Call 303.239.HELP
Access a live agent via Customer Service Portal Chatbot
For major incidents, it is recommended, along with opening a ticket, that customers work with their ITD to escalate to the OIT Network Team and lead escalation communications to ensure proper escalation and MTTR is met.
View detail on current utilization here: OIT Common Policy Real-time Billing website